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Return Policy

Exchanging or returning an item couldn’t be easier. Try your purchase on in the comfort of your own home and let us know straightaway if you’d like a different size or a refund and we’ll collect from your home, work or an alternative address.

You have 28 days from receiving your order to:

  • Create your exchange or return in your account
  • Book your complimentary collection
  • Send your purchase back to us
Returning your purchase

As soon as you’ve decided you’d like to return, let us know. You have 28 days from the date you received your order to follow the below steps:

  1. Sign in to your account and under My Orders, select the order number containing the items you would like to return.
  2. Click on the "CREATE EXCHANGE/RETURN" button and choose the reason for return. If you'd like an exchange, select your preferred size.
  3. Check the box to agree with our Return Policy. We’ll then send you an email with your return instructions.
  4. Sign the returns proforma invoice included in the box with your order. Make sure you leave your package open, so the contents can be checked.

Not registered with us?

If you don't have an account, you'll need to call our Customer Care Team who will be able to assist you in creating your return.

Additional information

To ensure your return is covered by our free returns policy and reaches us promptly, items must be returned from the same country/region to which they were delivered. Orders sent back from a different destination may incur additional charges or be delayed by customs.

We prefer that items are returned to us via our own service so that they are protected and insured. You can return using any secure means, but we may not accept liability.

Receiving a refund

You can choose to receive your refund either as store credit to your account or back to the original payment method.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Your shipping costs will be excluded unless the item is faulty or cancelled under the ICACRs.

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through MR PORTER. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker.

Repeated returns

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your account or future orders being refused.

If this applies to your account, we will be in touch.

Our policy

All items must be returned new, unused within 28 days of receipt.

Returns that do not meet our policy will not be accepted and will be sent back to you.

Late returns

Your item(s) should be sent back to us within 28 days of receiving you order. Returns outside this timeframe may be accepted at the discretion of and may only be refunded as a store credit.

Faulty goods

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer Care.

Colours

We have made every effort to display the colours of our products that appear on as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.